Booking terms and refunds

These terms are written in plain English on purpose. If anything is unclear, email us before you book.

1. Who you’re contracting with

   When you book a place on an AI with Ben workshop, you’re contracting with TNHA Limited, trading as AI with Ben. TNHA Limited is registered in England and Wales, company number 11518593, and its registered office is 44 Mill Road, Lincoln LN1 3JJ.

2. What your ticket includes

   Your ticket covers your place at the workshop described on the booking page, for the date and time confirmed at checkout. VAT is included in the total you pay.

3. What to bring

   Bring a laptop with a ChatGPT account already set up on it. The free version is fine, you do not need a paid plan.

4. Refund and transfer policy

   Points 4.1 and 4.2 are what we offer. They apply except where 4.4 gives you a longer right, and nothing in this section affects your statutory rights.

   1. Cancel 14 or more days before the workshop date and you’ll get a full refund.
   2. Cancel fewer than 14 days before and we can’t offer a refund, except where 4.4 gives you a longer right. You can still transfer your place to a colleague at any time up to the day before, or move it once, free of charge, to the next public workshop.
   3. If we need to cancel or move the date, you can choose a full refund or a place on the new date. We’re not responsible for any travel or other costs you’ve arranged around the workshop.
   4. If you’re a consumer booking at a distance, you have a 14-day cancellation right under the Consumer Contracts Regulations 2013, running from the day you book. Where the workshop falls inside that 14-day period, booking confirms that you ask us to begin providing the service within the cancellation period. Once the workshop has taken place, this right ends.

5. Conduct on the day

   Workshops work best when the room is relaxed and everyone can join in, so please be kind to the people around you. If someone is disruptive or abusive towards other attendees, the trainer or the venue staff, we may ask them to leave, and in that case there is no refund.

6. Changes we may make

   We may need to change the trainer, hold the workshop at a different venue within Lincoln, or change the date. If we change the date, the refund and transfer policy in section 4 applies.

7. Our liability

   Our liability to you is limited to the price you paid for your ticket. This does not affect or limit our liability for anything that cannot lawfully be excluded or limited, such as liability for death or personal injury caused by our negligence, or for fraud.

8. How to cancel or transfer

   Email team@aiwithben.co.uk with the name the booking was made under, and let us know what you’d like to do.

9. Governing law

   These terms are governed by the law of England and Wales, and the courts of England and Wales will deal with any disputes.

10. When these terms apply from

    These terms apply from 22^nd of September 2026.